This page is for customers of Luchi International Logistics Vietnam who need to check the status of a shipment on the China – Vietnam – Cambodia route.
Once you give us the tracking number and your contact details, our customer service team checks the shipment and contacts you with the status.
Submit a tracking request
You need your tracking number. It is printed on the transport document and the delivery note, in the format LC + year + digits, for example LC202655778. If your document shows only the digits, entering the digits alone also works.
Need to track several shipments at once? Enter all tracking numbers in the same field, separated by commas, for example LC202655778, LC202649911, LC202650234. Up to 10 numbers per request.
Reply within 4 working hours for requests that include a tracking number.
Working hours: Monday – Saturday, 8:30 – 18:00 (Vietnam time). Requests sent outside working hours are answered at the start of the next working period.
Urgent? If your shipment needs immediate attention, contact us directly instead of waiting for a form reply.
Contact person in Vietnam
Hoang Ngoc Quang, Deputy General Manager, Giang To Vien Duong International Transport Co., Ltd. (Luchi Vietnam).
In charge of the China – Vietnam – Cambodia lanes, customs procedures and import/export documentation.
Phone / Zalo: +84365127386
Search this number in Zalo to add us.
WeChat ID: kx15335186268
Main email: yuguang@luchiguoji.com
Backup email: vnluchi@gmail.com
Address: Kha Le Area, Vo Cuong Ward, Bac Ninh Province, Vietnam
What to enter in each field
- Tracking number (required). Format LC + year + digits, for example LC202655778; the digits alone also work. Separate multiple numbers with commas, up to 10. Please check carefully before submitting.
- Contact name (required), so we know who we are talking to.
- Zalo / WeChat / phone (required). This is the channel we will use to reply, so please enter the one you use most.
- Email (optional). With an email we can send you a fuller written answer.
- Notes (optional). Use it for any other question about the shipment, or if you do not have a tracking number yet, see below.
Cannot find your tracking number?
The tracking number is issued to the shipper.
If you cannot reach the shipper, enter no number yet in the tracking number field and provide all of the following in the notes field:
- Shipping company in China
- Ship date
- Description of goods
- Consignee company
- Consignee name and phone number
Without this information we cannot identify which shipment you mean.
After you submit
- Our customer service team will receive and check your request.
- We reply through the channel you entered in the Zalo / WeChat / phone field, or by email if you provided one.
- If the number you gave does not match any shipment, we will contact you to check it rather than leaving the request open.
What else can we handle for this shipment?
Door-to-door import China → Vietnam
Pick-up at your supplier’s factory or warehouse in China, cross-border trucking, customs cleared at both ends, delivery to your warehouse. Core cargo: fabrics · garment trims & accessories · footwear materials & components · garments · factory machinery & production supplies.
See land transport serviceCertificate of Origin (C/O) & customs declaration
Certificate of Origin in all applicable forms (Form E, Form D, Form AK and others), import and export customs declaration, plus an HS code, labelling and origin risk check before the cargo moves.
See C/O service